Business-class passengers are entitled to an average of 40 kilograms of luggage for free of charge, economy-class passengers - 20 kilograms of luggage. Hand luggage in business-class and economy class, as a rule, does not exceed 7 kilograms and the maximum dimensions of hand luggage should be no more than 50x40x20cm (including a bag with purchases from the Duty Free store weighing no more than 3 kg and a size of 40x30x15 cm).
Excess baggage – is a baggage with a weight or quantity which exceeds the free of charge allowance which is established by an airline for your class of service.
For excess baggage (dimensions of one piece of baggage exceeding 50x50x100 cm), the airline will charge an additional fee. After weighing and registration procedures in case of excess baggage an airport employee will indicate the necessary data and will ask to proceed to the cashier desk or to a representative of the airline to make a payment. Tariffs for transportation of excess baggage are set by carrier airlines. The payments are made at the airport tickets office or at the airline office. After payment is made a passenger should receive a baggage receipt, which must be presented to a registration employee, who will issue a boarding pass.
If any damage to the baggage is noticed or some items are missing, please do not exit the baggage claim hall of the Ashgabat International Airport, and contact a responsible employee of the airport, located on the 1st floor of the arrival hall at the counter called "Lost or damaged baggage". The employee will fill out a necessary form and explain the further procedure to follow-up.
If you exit the baggage claim hall, without having a form, the decision on issuance of the form will be made only by a representative of the airline.
In the cases of missing of baggage after baggage claim hall, please do not exit the baggage claim hall, and contact a baggage tracing department, located on the 1st floor in the arrival hall of the airport at the counter called "Lost and damaged baggage", and report the incident.
Baggage tracing department employee will fill out a special form. You will be informed later about the results of the investigation. Most airlines do not deliver the luggage that did not arrive on time to the residence address of a passenger, in order to fill out a statement of damaged baggage, and etc. An employee of the Baggage Tracing Department will contact you and report the date and time of delivery.
For any questions on the arrival and delivery of lost or unclaimed baggage at the Ashgabat International airport please contact the staff at the phone number: + 993 12 23-20-35.
The passenger should not include in his baggage which being in on-board the aircraft can harm the aircraft, persons or the property, including:
1. Fire and cold weapon of all types.
2. Explosives and articles filled with explosives, fireworks and blasting charges.
З. Compressed and condensed gases.
4. Flammable liquids.
5. Flammable firm substances.
б. Poisons and poisonous substances.
The detailed list of the forbidden dangerous substances and subjects contains in "Dangerous articles Air shipment regulations". For more detailed information you should address in information bureau and Aviation Safety Service.
For any questions on the arrival and delivery of lost or unclaimed baggage at the Ashgabat International airport please contact the staff at the phone number:
+ 993 12 23-20-35.
You can also get information from information desk of the Ashgabat International airport at:
+ 993 12 23-38-45, 23-38-47, 92-06-13, 92-06-14.
Passenger transportation service - claims
+993 12 232035
firstname.lastname@example.orgPassenger transportation service - baggage
+993 12 232035